Use multiple knowledge bases to run separate help centres from one WordPress site. Each knowledge base has its own categories, docs, homepage, changelog and analytics.
📷 Image placeholder: the Knowledge Bases screen listing two knowledge bases with their doc counts.
When to use more than one
| Situation | Example |
|---|---|
| You have several products | One knowledge base per product |
| You serve different audiences | User guides and developer docs |
| You keep internal docs | Public docs and a private team handbook |
Create a knowledge base
Add a new knowledge base
Go to PinkDocs → Knowledge Bases and click Add New.
Name and describe it
Enter a name readers will recognise, such as your product name, and a one-sentence description.
📷 Image placeholder: the Add New knowledge base form.
Save it
Click Save.
Add categories and docs
Create categories for the new knowledge base, then create docs and choose the knowledge base in each doc's Settings sidebar.
Set the default knowledge base
The default knowledge base is the one new docs are added to and the one shown at your main docs URL.
Open Knowledge Bases
Go to PinkDocs → Knowledge Bases.
Make it the default
Hover over the knowledge base you want and click Set as default.
Move a doc to another knowledge base
Open the doc, choose the new knowledge base in the Settings sidebar, then choose a category from that knowledge base and click Update.
How features work across knowledge bases
| Feature | Shared or separate? |
|---|---|
| Categories and docs | Separate |
| Changelog | Separate, one per knowledge base |
| Analytics and feedback | Separate, filter reports by knowledge base |
| Live search | Searches the knowledge base the reader is in |
| Brand colour and settings | Shared across the site |
Common questions
No. Each doc belongs to one knowledge base. Create a copy if you need the same content in both.
Yes. Use access control to limit a knowledge base to logged-in users or specific user roles.