The AI report shows every question readers ask the AI assistant and how often it finds an answer in your docs. Use it to measure how well your docs answer real questions.
📷 Image placeholder: the AI report showing the answer rate and a list of recent questions.
Open the AI report
Go to Analytics
Go to PinkDocs → Analytics and open the AI report.
Choose a knowledge base and time range
Choose the knowledge base and a time range of 7 days, 30 days, 90 days or 12 months.
What the report shows
| Metric | What it means |
|---|---|
| Questions asked | The total number of questions readers asked the assistant. |
| Answer rate | The percentage of questions the assistant answered from your docs. |
| Unanswered questions | Questions where no doc matched, so the fallback message was shown. |
| Top questions | The questions readers ask most often. |
| Most-used docs | The docs the assistant used most in its answers. |
Read your answer rate
| Answer rate | What to do |
|---|---|
| 80% or more | Your docs cover most questions. Keep reviewing unanswered questions. |
| 60–80% | Some topics are missing. Work through unanswered questions weekly. |
| Below 60% | Large gaps. Start with the most frequent unanswered questions. |
Improve your answer rate
Sort unanswered questions
Open Unanswered questions and look for questions asked more than once.
📷 Image placeholder: the Unanswered questions list grouped by topic.
Group similar questions
Group questions about the same topic. One doc can often answer several.
Write or update docs
Write a new doc for each group, or add a section to an existing doc. Use the readers' words in titles and headings.
Check again next week
Compare your answer rate to see the effect.
Use top questions
- Add your top questions as suggested questions in the assistant settings.
- Make sure the docs behind them are accurate and up to date.
- Add them to the FAQ block on your homepage or relevant articles.
Common questions
No. The report shows questions, not who asked them.
Questions are kept for your reports' time ranges, up to 12 months.