PinkDocs analytics show how readers use your help centre: which docs they read, what they search for and how helpful they find your docs. Use these reports to decide what to write and improve next.
📷 Image placeholder: the PinkDocs Analytics overview dashboard.
Open analytics
Go to Analytics
In your WordPress admin, go to PinkDocs → Analytics.
Choose a knowledge base
If you have more than one knowledge base, choose which one to report on.
Choose a time range
Choose 7 days, 30 days, 90 days or 12 months.
The reports
| Report | What it shows | Use it to |
|---|---|---|
| Overview | Total views, searches and feedback | Get a quick health check. |
| Traffic | Your most-viewed docs | Keep your most important docs up to date. |
| Search | Popular searches and searches with no results | Learn the words readers use and find missing docs. |
| Engagement | How readers interact with docs | Spot docs readers leave quickly. |
| Feedback | Helpful and not helpful ratings | Find docs that need improving. |
| Categories | Views per category | See which topics matter most. |
| AI | Questions asked to the AI assistant and its answer rate | Find gaps the AI can't answer. |
📷 Image placeholder: the Search report showing popular and failed searches.
A monthly review routine
Spend 20 minutes each month on this routine:
Check failed searches
Open the Search report and list searches that returned no results. Write or update docs to cover them.
Fix unhelpful docs
Open the Feedback report and improve the three docs with the most not helpful ratings.
Update top docs
Open the Traffic report and check your five most-viewed docs are still accurate.
Review AI questions
Open the AI report and read questions the assistant couldn't answer.
Common questions
Analytics start collecting data once PinkDocs is active and readers visit published docs. Check back after a few days of traffic.
Visits from logged-in administrators are excluded so your own testing doesn't skew the results.