Last updated: 29 September 2026
We want you to be confident when purchasing PinkDocs.
Because PinkDocs is downloadable software and can be evaluated through its available product information, documentation, demonstrations, and trial or free functionality where applicable, our refund policy applies to eligible purchases as described below.
1. Refund Eligibility
If you are not satisfied with your purchase of PinkDocs, you may request a refund within 14 days of your original purchase.
To request a refund, contact:
Your request should include:
- Name used for the purchase
- Purchase email address
- Order or transaction ID
- Reason for the refund request
Providing the reason helps us improve PinkDocs, although you are not required to provide extensive details.
2. Refund Requests
Refund requests must be submitted within the applicable refund period.
The refund period begins on the date of the original purchase.
After the refund period has expired, purchases are generally considered final except where a refund is required under applicable law.
3. Duplicate Purchases
If you accidentally purchase the same PinkDocs license more than once, contact us as soon as possible.
We will review duplicate transactions and may refund the duplicate purchase where appropriate.
4. Technical Problems
If PinkDocs does not work as expected, we encourage you to contact support before requesting a refund.
Our team may help identify issues involving:
- WordPress configuration
- PHP versions
- Plugin conflicts
- Theme conflicts
- Server configuration
- Licensing
- Installation
- Updates
If a technical issue cannot reasonably be resolved, we may consider the refund request according to this policy.
5. Compatibility
Before purchasing, you are responsible for checking whether your WordPress environment meets the requirements published by PinkDocs.
Compatibility can vary depending on your theme, plugins, hosting environment, server configuration, and custom code.
A conflict with a third-party plugin, theme, hosting provider, or custom code does not automatically qualify for a refund.
However, we will review such cases individually.
6. Change of Mind
Refunds requested solely because you no longer want the product are subject to the 14-day refund period.
After that period, change-of-mind requests are generally not eligible for a refund.
7. License Abuse
Refunds may be denied where there is evidence of:
- Fraudulent activity
- Payment abuse
- License key sharing
- Unauthorized redistribution
- Abuse of the refund system
- Circumvention of licensing mechanisms
8. Promotional and Discounted Purchases
Purchases made using promotional pricing, coupons, launch offers, or other discounts remain subject to this Refund Policy unless different terms were clearly stated during checkout.
A refund, where approved, will generally be based on the actual amount paid.
9. Refund Processing
Once a refund is approved, the refund will be initiated through the payment provider used for the original transaction.
The time required for the funds to appear in your account depends on the payment provider and your bank or financial institution.
10. Chargebacks
Before initiating a chargeback, please contact us at:
We will make a reasonable effort to resolve legitimate billing or refund concerns directly.
Unauthorized or fraudulent transactions should be reported to us and your payment provider immediately.
11. Refunds Required by Law
Nothing in this Refund Policy is intended to remove or restrict any rights you may have under applicable consumer protection laws.
Where applicable law provides mandatory refund rights, those rights will continue to apply.
12. Contact
For refund requests:
PinkDocs by WpKings.co
Email: support@pinkdocs.com
Website: pinkdocs.com